MEMBER GUIDELINES
At Healthworks, we are passionate about empowering women to be strong and making a difference in their lives. We strive to create an environment that allows our members to obtain their fitness goals, get the most out of their membership and enjoy their experience in comfort and safety. Our guidelines have been created with those goals in mind. We expect our staff at all times to be courteous and respectful of our members, guests their fellow co-workers and the Healthworks facilities. We ask that our members and guests do the same. We hope you take the time to review these guidelines. They will answer questions, provide you with information, and help you navigate all that we have to offer. If you have any questions throughout your time as a member, please do not hesitate to ask your General Manager or a member of our membership, fitness or front desk teams. Thank you for choosing Healthworks. We are honored that you have made us part of your lives.
TABLE OF CONTENTS
EXPECTING AND POSTNATAL MOTHERS
COMPLIMENTARY INTRODUCTORY SESSIONS
CARDIOVASCULAR AND STRENGTH TRAINING EQUIPMENT
GROUP FITNESS CLASS SCHEDULE AND TICKETING
PERSONAL & SMALL GROUP TRAINING
MEMBERSHIP EXPIRATION/TERMINATION
WHIRLPOOL, STEAM ROOM AND SAUNA
MEMBERSHIP
Payments are due for all members on the first of the month. If the first falls on a weekend or holiday, payment may be charged on the next available business day. Accepted forms of payment are Visa, MasterCard and checking/savings account debit. Automatic billing returns and returned checks will have a $15 handling assessment added to the monthly account balance.
We understand that there may be times when you cannot make use of the club for medical or personal reasons, and therefore offer members the opportunity to freeze their membership for up to 6 months for medical reasons and 3 months for personal reasons in a calendar year. Freezes cannot be retroactive unless certain medical conditions apply and written notification regarding the need for a freeze is received from a medical professional. There is no fee associated with a medical freeze and a monthly fee of $10 will apply to all personal freezes. Please visit the club to initiate the membership freeze process. If you feel you are not getting the benefits from your membership that you hoped, we recommend talking with a member of our membership or fitness teams who can provide the motivation, support and expertise you need to get you back into an exercise routine. They will work with you to develop a fitness program that meets your specific needs by developing a work-out plan that keeps you exercising and gets you the results you want, reviewing our group fitness schedule with you, scheduling you for one of our free complimentary equipment orientations to learn how to better use the equipment, or setting you up to meet with a personal trainer who can work with you one-on-one or in a small group. Should you wish to cancel your membership, we advise reviewing your membership contract for cancellation terms or speaking directly to a Membership Advisor about any questions you may have. If you have a membership obligation, you can forego early cancellation fees by transferring your membership to a non-member. Cancellation of any membership contract must be conducted in person at the club or with certified written notification unless extenuating circumstances exist. Questions about cancellations can be answered by a Membership Advisor or the General Manager.
IDENTIFICATION AND CHECK IN
For the safety and security of our members and their belongings, all members and guests must show their membership card to gain access to the club. If a Healthworks ID card has been lost or stolen, there is a $10 replacement fee.
Security cameras with recording capabilities may be in use at our facilities.
MEDICAL CLEARANCES
Your safety is our priority. Our trainers are professional fitness providers and are not qualified to give medical advice for any reason. Thus, we require that you seek outside advice from qualified medical authorities and obtain clearance from your physician prior to beginning any exercise program. As a member, it is your responsibility to seek the proper medical attention should you develop an injury or if your medical condition changes, and to inform the Center of any change in your health or medical status. Healthworks reserves the right to restrict usage of facilities or require additional written medical approval to exercise from your physician if we believe that a member or guest may be in danger from excessive exercise or may not be adequately supporting their fitness routine nutritionally.
EXPECTING AND POSTNATAL MOTHERS
It is recommended that all expecting mothers consult with a medical professional before exercising. Expecting mothers may take a Maternity Freeze to suspend their membership for up to six months if necessary. If you are pregnant or have recently given birth, you are welcome to attend any prenatal or Mommy and Me classes and workshops at any Healthworks at any time regardless of your home club or contracted access hours at no charge.
COMPLIMENTARY INTRODUCTORY SESSIONS
We want to make sure you get off to a strong start and experience all that Healthworks has to offer. Most of our new members depending on the membership package chosen, receive two introductory sessions with a personal trainer, a complimentary small group training session and a complimentary massage. The sessions with a trainer are designed to provide you with a safe and effective workout based on your goals and fitness level. These introductory sessions expire within 90 days of joining.
CARDIOVASCULAR AND STRENGTH TRAINING EQUIPMENT
If you would like to become more acquainted with any of our machines and learn how to better use the fitness equipment, we hope you will take advantage of the many complimentary equipment orientations we offer. You can schedule yourself for a complimentary orientation through our on-line reservation system, Mindbody Online, or ask one of our staff to do it for you. If you have any questions about these sessions, ask a member of our Membership, Fitness or Front Desk teams. Cardiovascular equipment is available to all members with a 30-minute usage maximum on any one machine. Bring your own headphones and enjoy our cardio-theater. Tracking your strength training progress on a Program Card that we provide will help keep you focused and motivated and give you a real sense of accomplishment and satisfaction. We ask members to be aware of their fellow members when using the strength training circuit equipment. If you are doing multiple sets on any one machine, between sets please allow others who are engaged in the circuit and /or doing only one set to use the machine. To maintain a healthy environment for all members, please disinfect any equipment after using it with the sanitary wipes that are available in multiple locations on the fitness floor. We also recommend washing your hands thoroughly before and after working out. Healthworks is required by our Fitness equipment venders to enforce their guidelines for the acceptable use of the equipment we purchase from them. Please let a staff member know if you have any questions about these policies or guidelines.
GROUP FITNESS CLASS SCHEDULE AND TICKETING
Our clubs offer a comprehensive and diverse group fitness program with more than 100 classes per week. The Group Fitness program allows members to diversify their workouts, gain strength, flexibility and cardio health and have fun all at the same time. No matter what your goals, there is a class for you! Group Fitness classes happen every day and include cardio, strength training, cycling, boxing, yoga, pilates, barre, and Zumba. The weekly Group Fitness schedule changes seasonally in accordance with previous member participation, instructor availability and member feedback. New schedules are posted in the club at least seven days in advance of any changes for member comment. Our website an up-to-date schedule including cancellations and instructor substitutions. Please make every effort to join Group Fitness classes on time and remain until the end of the cool down to avoid personal injury and disruption to your fellow members. During peak times and for more popular Group Fitness classes, a ticketing system is used to allow diverse access to classes. Ticketed classes are indicated with a small “T” on the printed class schedules , the Group Fitness boards posted in each club and with a signup button on our web site. Half of the spaces for Ticketed Classes are available for online reservation at midnight the day before the scheduled class – the other half of the tickets are available on a first-come first-serve basis at the Front Desk one hour prior to the class’s start time. All reserved tickets must be picked up at least five minutes prior to the scheduled start time or they will be released to the members on the wait list. The Front Desk Associates are not permitted to hold tickets for members who may have been unable to reserve a space or who may be running late.
PERSONAL & SMALL GROUP TRAINING
Whatever your goal, Healthworks personal trainers can help you every step of the way. Our experienced trainers are caring and committed to focusing on your unique needs so that reaching your goals is enjoyable and empowering. Personal training is right for you if you need motivation, want to work harder than you would on your own, need a professional jump start, have reached a plateau in your fitness level, want to lose weight, desire more diversity in your exercise routine, have a specific goal to reach, or are recovering from injury or have a health condition.
You can work with a trainer one-on-one, in pairs or with a small group. Personal Training sessions are either 55 minutes or 30 minutes in length. Small Group Training has a maximum of 8 participants and comes in a variety of options including bootcamps, BURN, TRX Suspension System and HWX. Our Drop10 program helps members lose those last few pounds or supports them in a longer weight loss journey. Personal and Small Group Training can be purchased as individual sessions, in multi-session packages, or through our auto-renew program. Personal and Small Group Training sessions are available only to the purchaser, have established expiration dates and are not refundable unless a medical condition arises in which they cannot exercise. Should your package expire with any remaining unused sessions, please contact your club’s Fitness Director to explore your options toward a future purchase. All services must be purchased in advance. We have a 24 hour cancellation policy. If you change or cancel an appointment with less than 24 hours notice, you will be charged for the appointment. In return, if a trainer cancels an appointment with less than 24 hours notice, the trainer must reschedule at another time and offer you a free session. In the event an appointment needs to be changed or cancelled within 24 hours, please notify your trainer directly via phone or email. Should you arrive late for a session, the trainer will provide as much of the session as possible within the scheduled appointment window. If you are more than 15 minutes late, the trainer may leave the premises. Please note, we offer Small Group Training packages that are progressive in nature and last six weeks or drop-in sessions in which you reserve a spot at your convenience through our online reservation system, MindBody Online. If you purchase a progressive package, you can only make up one session on a drop-in basis no matter how many sessions you miss. If you think you are going to miss more than one session, we recommend buying a package of drop-in sessions instead. Members can change trainers at any time for any reason. For a smooth transition, we encourage members to speak to their club’s Fitness Director. Healthworks employees are the only trainers allowed to train members within the club. MASSAGE THERAPY To provide a comprehensive wellness environment, Healthworks offers massage therapy to members and guests over the age of 18. Massage sessions are available in 25, 50 and 80 minute increments with individual sessions and packages available. Therapy sessions are available only to the purchaser, have established expiration dates and are not refundable. If you have an appointment for a massage, please check in at the Front Desk at least 15 minutes prior to the scheduled start time of your session. Upon checking in, you’ll receive a towel and robe. All services must be purchased in advance online through our online registration system, Mindbody Online or at our Front Desk. If you need to change or cancel an appointment, you can do so by calling the club and speaking with a Front Desk team member. We have a 24 hour cancellation policy. If you change or cancel an appointment with less than 24 hours notice, you will be charged for the appointment. If a therapist you booked your appointment with becomes unavailable due to sickness or emergency, we do our best to reschedule your session with another therapist at the same time. Should you arrive late for a session, the therapist will provide as much of the session as possible within the scheduled appointment window.
GUESTS
We hope you’ll share all that Healthworks has to offer with your friends, colleagues and family members. We want to make it easy for you to introduce others to our classes, services and facilities, so as a new member you’ll receive three complimentary one-day guest passes to share with those that may be interested in trying or joining the club. In addition, there are times throughout the year when we hold special events in which you can share Healthworks with guests and pay no guest fees. If you would like to bring a guest at other times, the fee is $25 per day which includes access to the locker room and amenities, the fitness floor and all group fitness classes. For safety reasons, guests must be a minimum of 18 years old. All guests are required to review and sign a Guest Agreement before being permitted to use the facilities. We suggest that guests who may be interested in joining the club make an appointment with a Membership Advisor in advance of their arrival so that they can receive a complimentary guest pass as well as an orientation to the club and learn firsthand how Healthworks can support them in their specific fitness journey. If you are a member of one Healthworks location and wish to visit another location, you may do so our monthly Member Appreciation Day for no charge, or on other days for a nominal fee of $10.
MEMBERSHIP EXPIRATION/TERMINATION
Healthworks reserves the right to revoke a Member’s membership for any violation of the provisions set forth in the Membership Agreement, or for cause if the Member fails to keep and obey any of such Rules or Regulations. Healthworks reserves the right to modify policies, rules and regulations of the Center at any time, and in its sole discretion.
SPECIAL EVENTS
Celebrate a special occasion like a Bachelorette Party, birthday, bridal shower or just a night out with the girls or raise money for a worthy cause with a Healthworks Special Event. Choose from any of our group fitness classes or small group training options, reserve your date and time, and invite your friends to join you in a memorable celebration or fundraiser that they won’t forget. For more information, speak to the General Manager or Membership Director in your club.
HOLIDAY HOURS
Healthworks locations will either modify hours or close on some holidays including but not limited to New Year’s Eve, New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. Signage will be posted in the club as well as on the Healthworks website detailing any changes to our hours. Healthworks may also close the clubs for staff events, trainers and holiday parties. Signage will be posted in the club as well as on the Healthworks website detailing any changes to our hours.
INCLEMENT WEATHER
Every possible effort will be made to keep the clubs open during normal operating hours in the event of poor weather conditions. Should modifications need to be made to our hours, notification will be posted on our website at www.healthworksfitness.com. Please keep in mind that on occasion inclement weather causes power outages and updating our website may not be possible. Therefore, please call the club prior to venturing out to a club during a bad storm to verify that it is open or the class you want to take is indeed happening.
RENOVATIONS
Healthworks regularly updates and improves our facilities. Wherever possible, these renovations and upgrades will be scheduled for when the club is closed but there may be times where some or the entire club may have to be closed. Signage will be posted in the club as well as on the Healthworks website detailing any changes to our hours.
WHIRLPOOL, STEAM ROOM AND SAUNA
Each Healthworks location offers a steam room and sauna and most offer a whirlpool for the enjoyment of our members. Swimsuits are required in Back Bay. Towels are provided to each member for use within Healthworks facilities. We recommend that you abstain from using these amenities if you may be pregnant, are nursing, or have high blood pressure, open cuts or sores. It is strongly recommended that you consult a physician prior to using these amenities if you have a medical condition or are taking medications. Please review the posted guidelines before using any wet area facilities which include showering with soap and water and tying up long hair before entering the whirlpool. Hair coloring, soaps, oils, masques or glass bottles are not allowed in the wet area. Shaving is permitted in the showers only.
LOCKERS
It is recommended that all personal belongings remain with your or locked in one of the lockers provided for day use. Day locker keys should be kept on your person at all times while in the club. A replacement fee of $25 is assessed for any lost day locker key. For your convenience, combination lockers are available to store belongings in the club on an ongoing basis for an additional monthly fee. The monthly locker fee is deducted at the time of your regular membership payment and is available on a month-to-month basis. For more information about locker rental details, ask a member of our Front Desk or Membership teams.
PROPER FOOTWEAR REQUIRED
Closed-toed athletic footwear is required. However, you can choose to remove your shoes in the stretching areas or when participating in a Yoga, Pilates, or Barre Group Fitness class. Please do not wear your spin shoes anywhere outside of the spin studio, as they can be very damaging to wood flooring.
LOST AND DAMAGED ITEMS
Healthworks maintains a Lost and Found at each location. Found items are kept for approximately 14 days. Healthworks is not responsible for lost, stolen or damaged personal property, including but not limited to any property left on the premises or in a locker.
CELL PHONES & CAMERA PHONES
For the privacy and safety of all members, use of small electronic devices is not permitted inside the locker room at any time. Talking on a cell phone is only allowed in the front lobby area. Photographic or recording features may not be used anywhere inside of the club.
CHILDREN
If you would like to share Healthworks with children, Healthworks Coolidge Corner and Chestnut Hill offer limited Junior Memberships for children 12 – 15 years old. Full memberships have a minimum age of 16 years old. Parental consent is required for all members under 18 years old. Guests must be 18 years old even if they are accompanied by a parent or guardian.
CHILDCARE
We know how important it is for mother’s to get time to exercise, so we offer fee-based child drop-off services for children ages six weeks to twelve years old in each of our clubs for up to two and a half hours per day. Advanced reservations are recommended for all nursery visits to ensure there is space available and can be made through our online reservation system, MindBody Online, or by stopping by or calling the Front Desk. Child Care visits are available for purchase in single visit sessions or multi-visit packages. There is a one-hour cancellation policy for nursery reservations. For your child’s safety, members and guests may bring only their own children into the nursery and all children must be signed in and out by the same parent or legal guardian, proper photo identification required (e.g. driver’s license). Members and guests must remain present in the club for the entire duration of their child’s stay in the nursery. Children cannot be left in the nursery without supervision by a Healthworks staff member or in the lobby without parent or guardian supervision, and children are not permitted in the locker room or in the fitness areas unless they are a member or the child is taking part in a group or class and the mother is present. Healthworks provides 30 minutes of complimentary child care if the mother wishes to use the locker room after their class or group that the child takes part in. For the benefit of those in the nursery, sick or contagious children must remain at home. Dry foods and beverages in sippy cups or bottles are permitted. Please label your child’s snacks and drinks with their names! The child care services being offered by the Center are not licensed by the Department of Early Education and Care or any other state agency and parents and guardians remain responsible for the basic care of their children (including, but not limited to diapering, toileting, feeding, and discipline). Parents and guardians must respond immediately to their children’s caretaking needs as they arise. The Center reserves the right to restrict or eliminate child-drop off privileges as to any member who fails to comply with these requirements and conditions.
SOLICITATION
The club’s facilities and services are provided for the enjoyment of its members and may not be utilized to promote special interests or requests without the permission of the management.
